Michael D Lmp

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Ticket Issue

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Travel2Be - Ticket Issue

They gave me an impossible ticket to use. I was about to travel from manila to canada, so i bought a ticket from travel2be with a layover in japan so that it would be cheaper.

They gave me a manila to haneda then narita to vancouver. How the heck will i use that *** ticket if haneda and narita is different airport.Narita is not even in tokyo! Its impossible to travel outside japan without visa and also because of the covid policy in japan. So i wasted my money on that ticket for nothing.

I called them and they said they cant refund it or rebook it. Its *** useless.

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Loss:
$950

Preferred solution: Full refund

User's recommendation: Dont buy ticket from travel2be

1 comment
Travel2be

Thank you very much PissedConsumer3436908 for contacting us. One of our specialised agents will study your case. Please send an e-mail to customer.service@travel2be.com, from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.

Nicola A Lcx
map-marker Christchurch, Canterbury

Extremely bad customer service

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We have had to no end of trouble trying to deal with this company and get support from them on refunds. NOW we are trying to rebook and use the credits we were forced to take and I cannot get anyone to answer my requests made via their website and direct emails. Disgusting service.
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Loss:
$2000
Cons:
  • No response
  • Do not respond
  • No service

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT USE THEM

Haider J

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Verified Reviewer

Very long and dubious delay by Travel2Be in refunding my flight which was cancelled by the airline

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Ref CA-114222 In Oct 2021, I booked a flight from Lahore to Sydney via Bangkok through Thai Air and Qantas. It was booked through Travel2Be. In Nov 2021, Thai Air cancelled the flight and I applied for cancellation through online and email. Since then, I have been awaiting a refund. The Travel2Be web site is fraudulently dubious in submission and processing of refund claims and the phone line remains continuously busy or an hour or more hold time. It is March 2022, and I have still not received the refund. H. Jawad
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Loss:
$1000
Pros:
  • Nil
Cons:
  • I am still waiting for the refund
  • Fraudulent
  • Difficulties in getting refund back from cancellation

Preferred solution: Full refund

User's recommendation: Avoid these faudsters

cristabelle m

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Verified Reviewer

Still no response- error on contact form online

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Hi, I have been trying for a week to get hold of you. I cannot update my tickets. Your contact form brings up an error. The reference is not recognised by the carrier
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Cons:
  • No answer phone
  • Tickets not recognised
  • Cannot access my tickets

Preferred solution: I need to access my tickets and update them

User's recommendation: Avoid- its so stressful and the website does not work

Anonymous
map-marker Shoreham-By-Sea, England

Cannot update dietary requirements or seats

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I have tried on the website but it comes up with an error each time- I want to update the seats so my daughter and I sit together outward and inward bound- also we are both pescatarian, but again the option to send this crashes my reservation number is 1993**** TICKET: 220-359****435 - METCALFE CRISTABELLE TICKET: 220-359****436 - METCALFE CRISTABELLE TICKET: 220-359****437 - SZUMSKA EDIE TICKET: 220-359****438 - SZUMSKA EDIE
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User's recommendation: Avoid!! It’s not worth the stress

edward g Ewp

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| map-marker São Paulo, Sao Paulo

Remboursement billet davion

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What kind of company lets a client think they have a ticket take their money and the person shows up at the airport and theres no ticket and youve had my money for a month sorry your company should be shut down never use this company absolutely disgusting behavior sometimes people
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Loss:
$4000
Pros:
  • No one answers the call or reply to emails
  • No pros
Cons:
  • Only cons
  • Difficul to respond
  • Slow customer service

Preferred solution: Let the company propose a solution

User's recommendation: Stay a way liers

Talaibek T

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Verified Reviewer

I am very upset with your service

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Updated by user Apr 19, 2022

No refund, no reply for my e-mail complains - nothing((( Terrible service((( How can I get my refund? Help me please

Original review Mar 19, 2022
I canceled my flight and never got the refund for this tickets. I wrote plenty of letters but never got an answer from you about my refund. Give my money back finally!!!
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Loss:
$870

Preferred solution: Full refund

User's recommendation: Never use your service

Rosamma A
map-marker Kuwait City, Al Asimah Governorate

The worst experience l ever had in booking through the website is travel2be

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Please change the date if airline not operate. It's the mistakes of you not the customers please please
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Loss:
$1200
Pros:
  • No pro at all
Cons:
  • You can not contact them in any way

Preferred solution: Let the company propose a solution

User's recommendation: Stop, don't fraud poor people

Fathia A Kmm

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| map-marker Gif-Sur-Yvette, Ile-De-France

Service après vente lamentable

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Travel2Be - Service après vente lamentable
Original review Mar 18, 2022
Nous avons réservé un vol, la plate-forme travel2be a annulé notre vol et ne nous rembourse pas !! Annulation sans raison puisque nous avons contacté la compagnie qui n'a rien pu faire. Nous avons du acheté un autre billet puisque le vol était pour le prêtain ! Lamentable ! Service client injoignable en plus c'est un numéro surtaxé ! Plusieurs minutes en attente puis on nous raccroche au nez ! J'ai déposé une plainte auprès des services des consommateurs et des litiges en ligne. Fuyez !!
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Loss:
$207
Pros:
  • Aucun avantage
Cons:
  • Aucun contact possible

Preferred solution: Full refund

Romilda E

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Verified Reviewer

Poor customer service and not fit for porpuse

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Bought a ticket from their website for a flight on the 24th of March, 48 hours gone still no ticket / E-ticket. Tried everything from ringing to email, but no joy! the tephone number i got from the internet works like a loop, none of the options leads to speak to someone. Its a scam! getting my bank to refund me the money, I dont advise anyone to use their service.
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Loss:
$500
Pros:
  • Nono
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Please stay away from them

Anonymous
map-marker Dubai, Dubai

My flight been cancell

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This agent didnt help me to get my money back after a cancellation more then one month and I swill havent received a refund
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User's recommendation: No I don’t recommend cause they don’t help at all

Mohammad A Sfj

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| map-marker Kuwait City, Al Asimah Governorate

Change Bookings for Covid-19's passenger

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Travel2Be - Change Bookings for Covid-19's passenger
I booked a ticket, and I have been gotten Covid-19s before the flight and i were quarantine for 30 days after i got negative results I tried to change the flight date but no action from the costumer service!!!!! I tried to change the date from 26/02/2022 untttoday I didnt get answer,,,,, i will give all emails and documents for the lawyer and he will resolve it . Sad
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Preferred solution: Let the company propose a solution

User's recommendation: Change reservation

Sian Qau

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| map-marker Lusaka, Lusaka Province

Urgent- flight change

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Travel2Be - Urgent- flight change

I paid for a ticket through Travel2be in January for a trip on 9th January 2022 to Japan. Due to new Covid-19 guidelines by the Japanese Government effective March 1st, my trip had to be delayed.

I had paid an extra £7.70 on my ticket so as not to have to pay a change fee in anticipation of such an occurrence, as there was a lot of uncertainty. I informed Travel2be of the need to change my flight date to a later date. They told me economy flights were fully booked and asked me to pay a price markup of EUR 4479.37 for a business class seat which I could not do and informed them. I gave them other options from the end of the month.

They responded that there were no economy flights available for the month of March, but they found one economy flight on the 15th for a price of EUR 806.63. They asked me to pay a 'voluntary change fee' equal to that amount, which was the full price of the ticket. I asked them why I had to pay the 'voluntary change fee' if I had paid the £7.70 not to do so, and I was only supposed to pay the price difference according to their own terms. They never replied to me on this specific case, even when I asked them to adjust the price in order to pay the price difference.

They instead asked me to go into the airline and confirm dates with them and inform them.

I physically went into the airlines 4 different times and retrieved four dates which were available in economy class and of which I was assured the agent Travel2be could see. Travel2be never responded to my requests to book me a place on any of these dates as they would only respond to my emails on average four hours later, and they kept insisting that I pay the full price instead for the economy ticket on the 15th. I asked repeatedly to speak to a supervisor, but was never put through to one. They also falsely claimed that the airline could make changes to the ticket, or refund it without any problems.

The airline stated that since I bought it through Travel2be, only they were responsible for doing this. I spent more than a week going back and forth between the airline and Travel2be with no results. The airline stated that they could book me directly through their system if I got a refund from Travel2b2, but to date Travel2be refuses to give me a refund, stating that they are not authorised to do so, only the airline. In short, I never got my flight date changed despite giving Travel2be alternative dates which I had confirmed with the airline.

They would not respond to me in a timely manner and made false claims about their role as the travel agent.

They also never put me through to a supervisor. Furthermore, they repeatedly tried to scam me from more of my money by making me pay in full for another full ticket, and trying to make me pay a 'voluntary change fee' despite the fact that I paid a fee not to do so.

I have booked a flight to Japan with another airline directly as a result, and therefore incurred further costs.

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User's recommendation: DO NOT USE Travel2be. They are scammers. Use the bigger, well established online travel agents if you must, but if you can, book directly with the airline itself. Remember cheap is expensive.

Anonymous
map-marker Folkestone, England

I had a very bad experience dealing with this company..will never recommend anybody even my worse enemy..daylight robberys..-0/10

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Bought a flight ticket..flights were suspended till further notice..rang travel2be to answer sent an email no answer no refund.no reply so l ended up buying another ticket which cost a fortune..
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User's recommendation: Never

Salim H Vwv

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Verified Reviewer
| map-marker Tottenham, England

Name Change

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Not good company for buy ticket Costomer service really poor call them so many time but they good response
View full review
Loss:
$200
Pros:
  • Reasonable price relatively in comparison to other online agents
Cons:
  • Difficul to respond
  • No phone number to reach them
  • Try to pass you on to the flight operator

Preferred solution: Price reduction

User's recommendation: Don't buy ticket from company

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