New Reviewer

We have been trying to get a voucher arranged or a refund on a BA flight that was cancelled by British Airways due to COVID-19. Our complaint is that we can't get through on the phone.

The customer services number is always busy.

The company is also showing to be closed half the week when a search on the internet is done. No contact was made by travel2be about the situation of scheduled flights not going ahead after ticket purchases were made.

User's recommendation: It would be great to be able to get in touch with someone in customer services for Travel2be.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

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We would like to study your case. Please send an e-mail to customer.service@***.com, indicating the Booking ID (8-digit code) in the subject line.

Remember to use the e-mail address you used to make your reservation. You will immediately receive instructions


Please send an e-mail to customer.service@***.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our agents.


Should have purchased the tickets directly from British Airways. Trying to save money and cut corners just paints you into a corner as you have discovered. Forget the use of third-party anythings and stick with the original issuing authority.

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