director of Travel2be agency, I, Clara Daniel Chipilica, holder of the residence permit number R45J62784, valid until 19-08-2020, hereby request a request for cancellation and amendment of reservation 1789**** whose flight details are:
Departure Flight: Lisbon (LIS), Lisbon, Portugal
Date: 01/07/2020 23:50H
Arrival: Sao Tome Island (TMS), Sao Tome Island, Sao Tome and Principe
04:40H (+1 Day)
Duration 05H 50m
STP Airways ( 8F503)
Return Flight: Sao Tome Island (TMS), Sao Tome Island, Sao Tome and Principe
Date: 31/07/2020 13:25H
Arrival: Lisbon (LIS), Lisbon, Portugal
Duration 06H 10m
STP Airways (8F508)
I request this request due to the situation of the pandemic that we are currently facing since I myself found VOCID-19 positive on 12 May 2020 staying 1 month isolated in the youth hostel in Lisbon until I gave Negative to VOCID-19 on 16 June 2020.
As reported by STP Airways, the state of Sao Tome and Principe requires a Negative COVID-19 test performed near the date of travel to make the entry into the country. Given this requirement I conducted a test on June 29, 2020 whose result was COVID-19 Positive, thus not being able to carry out the scheduled trip.
Given the circumstance in which I find myself I ask for a cancellation of the booked reservation and change to another date.
I will wait for an answer.
With my best regards,
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.