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2 comments
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Update by user Jul 04, 2021

Well, we are stuck in a Catch-22. Our card was charged without issuing a booking ID.

Without a booking ID, it is not possible to contact customer services. Noone has attempted to contact us.

Original review posted by user Jun 03, 2021

We tried to book tickets at a value of just over 400. After entering our card details, we were taken back to the homepage and received no booking confirmation or tickets.

No booking appears in our name in the "My trips" page, and yet the money has been charged from our account.

We have received no response to our attempts to contact customer service via phone and email.

It feels very much like being robbed, and we are exploring the legal options available to us to get our money back. A very upsetting and stressful experience indeed.

User's recommendation: AVOID! It simply isn't worth the risk, and the stress we are currently experiencing, just to save a bit of money.

Product or Service Mentioned: Travel2be Flight Booking.

Monetary Loss: $412.

Preferred solution: Deliver product or service ordered.

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#2031040

Dear Customer, Thank you for contacting us again. Please, provide to our colleagues to the email customer.service@travelgenio.com the following information: - Email address used to make the reservation.

- The last 4 digits of the card used to make the payment. - The total amount paid for the reservation.

- Date of the payment Once you provide us with this information, they will look for your reservation in our system and they will contact you again. Kind regards,

#2021352

We would like to study your case. Please send an e-mail to customer.service@travel2be.com, indicating the Booking ID (8-digit code) in the subject line.

Remember to use the e-mail address you used to make your reservation. You will immediately receive instructions

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