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DoI brought my daughter who is a single mum to a 5 month old, a trip from Melbourne to Sunshine Coast through Travel2Be website. The flight was with Qantas.
On Qantas website a child under 2 who is not occupying a seat does not need a ticket. My daughter rang Travel2Be who told my daughter that her 5 month old cannot travel with her because she is in the wrong class. I thought there were only 2 classes first class and economy. Apparently not.
I had to pay $270 for the 5 month old who does not require a ticket and even then there is no guarantee the 5 month old will be allowed on the return flight.
Absolutely disgusting they have charged another $270 when the 5 month old does not need a ticket on a domestic flight.
Shame on them. DO NOT USE Travel2Be
User's recommendation: Do not use them.
Product or Service Mentioned: Travel2be Flight Booking.
Monetary Loss: $270.
Preferred solution: Price reduction.