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Update by user Feb 07, 2020

I answers asap! I need a confirm flight right away.

Original review posted by user Feb 07, 2020

The Philippines issued restrictions in travelling china, Hongkong and Macau due to the epidemic virus. My flight will be on the 11th of February.

I need alternative flight for my layover other than hongkong or change of route. I need an urgent response and I'm trying to get in touch by calling and email but I couldn't, I'm wasting money calling and just be hang up afterwards. I already sent a mail thru customer.service@***.com and customer.service@***.com even at urgent@***.com.

I search for the alternative routes and send them mail about it, but no reply and time is running. My email will be garciajoymarie12@***.com

Preferred solution: Reroute my flight with a different airlines.

Travel2Be Pros: Nada.

Travel2Be Cons: Sneaky pricing and a customer service you cant reach, Bad costumer service.

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Your mail was replied 3 days ago under mail reference 319****. Follow please that mail chain. Regards


The mail was responded without any consideration of a possible solution of rerouting my flight. They ask me to suggest a possible route like I am the travel agent when I suggested nobody answers no choice for me but to go here and complain then you replied to me to have it REFUNDED.

Alright then, I WANT the FULL REFUND!

I need to travel this FEBRUARY. The airlines are ready, I hope at least this time I could get a faster response and you will not take ages before giving me the service I deserve


Follow please that mail chain. Regards

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