My flight has been canceled, I receive an email from you asking me to get in touch otherwise I will loose the ticket refund. Via phone such request are not beim answered, and your no one from your team has got in touch with me.
I have written your customer service and have only gotten email asking me to review your service.
I need a refund for my canceled ticket as the passager is not traveling due to being in a covid 19 risk group.
Location: Vaterstetten, Bavaria