Travel2Be - Refund
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New ReviewerHello! My flight was cancelled.
I want a refund.
I do NOT want a voucher. I only want a refund to the card the payment was made from.
Ticket details:
Travel2be Код бронирования: 1725****,
Код бронирования: Q286LI,
Airline: AirTransat,
Andrew Thomas Freeman : 649-370****736.
Thank you!
Contact e-mail: account@***.com
Monetary Loss: $400.
Preferred solution: Full refund.
Travel2Be Pros: Good price.
Travel2Be Cons: I am still waiting for the refund, No one answer the call or reply email.
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Comments
Please avoid publishing any personal information and promotional content
Thank you very much for contacting us. One of our specialised agents will study your case. Please send an e-mail to customer.service@travel2be.com, from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.
I did like they instructed (sent an e-mail to customer.service@***.com with the Booking ID) on 19.06.2021. Nobody aswered, I rechecked and resent several times.
Today is 04/08/2021 and nobody answered. I called to their head office in Spain, waited 42 minutes to reach an operator. The operator promised to me that he will solve my issue and write/call back the following week. It's been 2 months since his promised.
No call, no e-mail, nothing from him.
The air company whose flight I bought through Travel2be (AirTransat) told me that they cannot help me because my money are in Travel2be... So anybody from Travel2be, help me return my money!