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Hello! My flight was cancelled.

I want a refund.

I do NOT want a voucher. I only want a refund to the card the payment was made from.

Ticket details:

Travel2be Код бронирования: 1725****,

Код бронирования: Q286LI,

Airline: AirTransat,

Andrew Thomas Freeman : 649-370****736.

Thank you!

Contact e-mail: account@***.com

Monetary Loss: $400.

Preferred solution: Full refund.

Travel2Be Pros: Good price.

Travel2Be Cons: I am still waiting for the refund, No one answer the call or reply email.

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Thank you very much for contacting us. One of our specialised agents will study your case. Please send an e-mail to, from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.


I did like they instructed (sent an e-mail to customer.service@***.com with the Booking ID) on 19.06.2021. Nobody aswered, I rechecked and resent several times.

Today is 04/08/2021 and nobody answered. I called to their head office in Spain, waited 42 minutes to reach an operator. The operator promised to me that he will solve my issue and write/call back the following week. It's been 2 months since his promised.

No call, no e-mail, nothing from him.

The air company whose flight I bought through Travel2be (AirTransat) told me that they cannot help me because my money are in Travel2be... So anybody from Travel2be, help me return my money!

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