Travel2Be - Refund
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New ReviewerStill , the company is refusing to pay for my cancelled flights. I open a dispute case with my credit card bank.
The company responded by a very rude E mail telling me that they will never refund me any money unless I close the dispute case with the bank. I refused.
I have requested refunds for a flight cancellation I booked via Travel2Be (Booking reference: 1868****) scheduled for 6th October 2021 that was operated by Virgin Atlantic but the flight was cancelled by the airline. I have contacted Virgin Atlantic who assured me that the fees has been refunded back to Travel2Be. They confirmed that they paid Travel 2be the full amount of the ticket value.
I have attempted to contact Travel 2 be multiple times regarding this but never heard from them and never have any refund yet.
User's recommendation: Stay away from this company.
Monetary Loss: $2000.
Preferred solution: Full refund.
Travel2Be Cons: No contact whatsoever, Non-existing customer service, No contact details, Very bad customer.
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Comments
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My flight was cancelled .The airline refunded the money to Travel2Be . They refused to send me the money .
We been ibn this dispute for nearly two years. No coustmer service .No telephone number No e-mail contact .
Only on line form to fill and then you get an automated reply. STAY AWAY FROM THIS COMPANY.DONT BIY FROM THEM UNDER ANY CIRCUMSTANCES
very true
Did you find this agent through "skyscanner"
yes
Hello Hany A Avo. Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds.
Could you please send us an e-mail to customer.service@travel2be.com with the details of your booking so we can raise the query? The refund times vary depending on the airline.
We look forward to hearing from you. Thank you, regards.
Thanks but I have already sent you multiple emails containing all the details , no reply . I check my email every day including the junk box No reply whatsoever for the last two months, I really regret that I used your company