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travel2be insists I cannot get a refund and need to go through the airline - which is absolutely not true.

After much persuasion they have said they are carrying out the refund process and may take a whopping 12-14 weeks.....

User's recommendation: dont book though travel2BE.

Monetary Loss: $500.

Preferred solution: Full refund.

Location: Nottingham, England

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As soon as we receive airline's refund in our systems after their approval for each case we will be pleased to transfer it to the same account used in the booking process. As a third party we cannot make unilaterally any further management.


Initially I was told by travel2be about 3 times that I could not receive a refund and they couldn't start any refund process with etihad. Why such an uphill battle?? Why couldn't they have just done this in the first place like other third parties such as budget air did.


Still waiting for an update from company.

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