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1.0

We have been having the worst experience with your airline. We have contacted you customer care at least 18 times since January 2.

We spoke with many agents that promised to call us back and help us but none of them did a thing. yesterday 01.14.2022 I started to write down agent names who assured us that will call us back but never did. The names were Egro, Bushra and Ekaterina. They refused to provide last name or any other detail due to 'company policy'.

All of them promised to call us back to confirm on the ticket change price that we are trying to get since January 2nd. We never received a call, email or a price. We asked to fly on Jan 18 which is few days away. But due to uncertainty of the booking we cannot enjoy our vocation and do things that we planned with easy mind.

It feels like nobody knows our case and nobody cares. As each time we speak with new agent we have to explain things over and over. Like I would imagine that the agent would have some sort of CRM system to have clients history.

I would rally appreciate if someone looked into our case and took out those phone records and all conversation that we had with your agents.

As those are recorded for this particular reasons I believe. The phone number provided is the one I used for all those calls.

Thank you

User's recommendation: never trust me.

Location: Lviv, Lviv Oblast

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Travel2be

Thank you PissedConsumer3260951 for your comment. Please send an e-mail to customer.service@travel2be.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

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